The first essential step is to remove the battery. After that, you can hose the frame, wheels, and tires while using soap to clean off dirt and grime. For electrical parts and the battery casing, we recommend using a wet cloth to safely clean those pieces. Let the bike dry completely before placing the battery back in the holster.

Packages might be delivered to your front door or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number. If possible, please check and provide us with your surveillance video which may help us solve the problems.

We're sorry, we don't have this plan at the moment. We will do our best to serve you within the specified warranty. It doesn't matter if your order is over the warranty. We will also provide corresponding services for you. We treat every customer equally and with respect.